Privacy Policy — Queensland Aircon

1. Who We Are

Queensland Aircon ABN 17 666 208 680 ("we", "us", "our") provides air conditioning installation, electrical, CCTV, and home automation services across Brisbane, Southside, and Logan. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

Name, phone number, and email address (via quote or contact forms)
Property address and details relevant to your service request
Communications you send us (email, phone, chat)
Technical data such as IP address and browser type when you visit our website

3. How We Use Your Information

We use your personal information to:

Respond to quote requests and service enquiries
Schedule and deliver services at your property
Send service-related communications (confirmations, invoices)
Improve our website and services
Comply with legal obligations

We will not use your information for direct marketing without your consent.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information. We may share it with:

Subcontractors or tradespeople engaged to perform your service
Third-party service providers (e.g. email delivery, scheduling software) under confidentiality obligations
Government or regulatory bodies where required by law

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. We retain your information only as long as necessary for the purposes described above or as required by law.

6. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality. We obtain your consent before loading any non-essential tracking scripts.

7. Your Rights

Under the Australian Privacy Principles you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Complain about a breach of the APPs

To exercise these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update shown above.